Withdrawal Policy

If you have to withdraw from any RACENEWFOREST LTD event, this is our Withdrawal Policy:
From the moment we begin to organise an event, we start to incur costs. Your entry fee is invested into the cost of staging the event; hiring facilities, hiring and buying equipment, registering with British Triathlon, UK Athletics, Forestry Commission, National Trust, Highways and all the other authorities. In short, organising any event requires a considerable amount of forward planning, risk and expense. Once you pay your entry fee that money is spent and with it RACENEWFOREST aims to provide you with a race. If we don't supply a race, then fair enough, you get your money back. However, if you pull out, for whatever valid reason, then that is beyond our control and that is your choice. It is unreasonable to expect to get your money back if you cannot fulfill your side of the deal!
If you think about it if pull out of any other event, you don't get anything back at all. If you buy a ticket for the cinema or theatre, and then you decide to go on holiday, get pregnant, get married, go away on business, or break your leg, you don't get your money back.
Having said all that, life sometimes takes a different turn and therefore providing you give us enough notice, we are prepared to give you an element of your entry fee back. This will be given to you in the form of a credit voucher that you can use to offset the cost of any other RACENEWFOREST event.
Providing you follow these instructions, you will be issued with some sort of credit and we will guarantee you a place in next year’s race as long as you apply before the published closing date and pay the appropriate balance on top of your credit voucher to make up the full race fee. 

1. Notify RACENEWFOREST Ltd in writing by post.
2. Enclose a stamped addressed envelope so that we can send you your credit voucher.
3. Date of withdrawal is as postmarked on the envelope.

Credits will be issued after the event and as follows:

• Notification postmarked 8 weeks (61 days) or more before the event -- 75% credit
• Notification postmarked 4 weeks to 8 weeks (30 to 60 days) before event -- 50% credit
• Notification postmarked less than 4 weeks (29 days) before event -- nil credit

Telephone messages are not acceptable.
Emails must be followed up by a letter with an SAE. (We will accept the date of the email.)
Send your withdrawal letter to:
Race Withdrawal, Downton Leisure Centre, Wick Lane, Downton, Salisbury, Wiltshire, SP5 3NF

Transfers / Updates to Race Details
Please Note: if you wish to transfer your entry to a friend or team mate you can do this online via the Active Network:  https://regonline.activeeurope.com/ eventname (you’ll need your user ID ie email address and password) up to 1 week (7 days) before the race.

(Please note the Race New Forest team will not be able to access this for you – please admin any changes / updates yourself.)

 

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