NO REFUNDS OR RACE TRANSFERS WILL BE GIVEN FOR RUNNING EVENTS - this applies to the Downton Half Marathon, Tailwind 10 & Heartbreaker Half & Marathon
Triathlon Withdrawal Policy
PLEASE NOTE THAT CASH REFUNDS ARE NOT POSSIBLE!
This isn’t to fund our luxury lifestyle but due to the fact that we have to pay in advance of events for things like
marketing, event permits, licences, venue hire, medical services, water safety crews, vehicle hire, portaloos & yes we do have to pay ourselves a (modest!) monthly salary.
However, having raced over many years we know the frustration of injuries and other unplanned eventualities so here’s what we can do:
Option 1: Substitutions
Up until 7 days before the race itself you can resell or give your place to someone else. When you get your entry confirmation email you’ll see at the bottom there is a link to edit your race entry details on the RiderHQ system – just click on this & it will allow you to substitute the name on your entry and many other details. If you have any problems doing this or if you want to change after the 7-day deadline, please email us at email@example.com
Option 2: Event Transfers
Up until 7 days before the race itself you can move your entry into another event on our Rider HQ system – please note that you will be charged any increased price differential but the system does not refund you if you choose a cheaper race! On your race entry confirmation email you’ll see an option to edit & move your race entry.
If you would prefer to roll forward your race entry to the next year instead – please email us at firstname.lastname@example.org This option is available right up until 48hours before the actual race.
For all event transfers there is a £10 administration charge.
The Small Print: TRIATHLON & DUATHLON Terms & Conditions/Disclaimer
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