FREQUENTLY ASKED QUESTIONS

Q: When will I be sent my race information and numbers?
A: We will not post race numbers or timing chips. These need to be collected on arrival / at registration for the race. See the competitor race information for details.

We are also trying to move away from posting race packs and will instead email these in PDF format to all competitors. Therefore please check that the email address you use to register is correct and is current. Also please check sensitivity of any spam filters on your inbox as sometimes these bulk emails can be filtered off. If you do not receive a “confirmation of registration” email then there may be a problem with your email address which you’ll need to update

Q. How do I find out if my race entry has been received?
A. If you enter online you’ll get a confirmation email. If you posted in an entry form we’ll upload your entry onto the online start list. If we’ve cashed your cheque you are in the race so check your bank balance/statement. If you entered by post allow at least a week for your application to have been received and processed.

Q. Can I enter on the day for a race?
A. No.
All our races have closing dates and we cannot usually accept entries after that date. Many of our Triathlons are full long before the published closing date. If you want to do a race don’t delay in sending in your entry.

Q. I want to do a middle distance or Forestman Triathlon but can’t make Saturday registration, should I still enter?
A. Please read the race information before you enter! We are unable to register you, rack your bike for you or sort your transition bags on race morning. Our event insurance also stipulates that you must be fully briefed on the course. Where possible we will try to be flexible on the timing you can do all the above but you will need to be available on the Saturday at some point.

Q. I’ve entered the race but now can’t take part, can I get my money back?
A. No. Please read our withdrawal policy before you part with your money. Race entries are not refundable. We will issue credit notes as long as you withdraw at least 4 weeks before the race. We regret we cannot credit withdrawals into the final month as the money is long-since spent and despite having waitlists for the bigger events not many people take up a place once we are within a month of the race.

Q. Can I give/sell my race entry to my friend?
A. Yes. Up until 1 week (7 days) before the race you can substitute your race entry online at Active https://regonline.activeeurope.com/ event name (even if you originally didn’t enter online your entry will have been uploaded). You will need your User ID – normally your email address and your Password to update your details. You’ll get a confirmation email of all changes made.

Q. Do you accept relay teams?
A. With the exception of The Forestman 2010, which has a relay team category, only individual entries are accepted for our triathlons.

Q. Can I use a mountain bike in a triathlon?
A. if you can go fast enough to meet the stipulated cut-off times on your mountain bike then yes feel free! Many people try out their first event – our shorter duathlon or sprint triathlon on mountain or hybrid bikes.

Q. Will I need a wetsuit?
A. If you are entering a race where the swim is at Ellingham Lake or another middle distance or longer event then the answer is yes. Wetsuits are compulsory for those events due to low water temperature and safety requirements.

Q. Do I wear my race numbers during the swim?
A. Yes you can do especially if you are pinning them to your tri-suit. Our numbers are waterproof and tear-proof. If you are using a number belt then you have a choice as they can get caught under your wetsuit.

Q. Your races are too expensive for me, can I get a discount?
A. Yes you can either by marshalling at another of our races or by getting friends or family to marshal for us. Click on the home page to download a Marshal Form.

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